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Our Terms and Conditions for Your Account

These terms set out the rules that apply when you open and use your wahana bet account — covering deposits via DANA, OVO, and GoPay, how we handle your data, and what we both agree to.

Account eligibility rulesDANA, OVO, GoPay deposit termsAccount security obligationsWithdrawal and wallet verificationJurisdiction-dependent access

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ACCOUNT SECURITY

How We Handle Your Account and Data

Your account details, wallet information, and activity history are held securely and used only for the purposes described in these terms. We do not share your registered data — including your DANA, OVO, or GoPay wallet details — with third parties outside of what is needed to process your transactions and comply with applicable local law.

Data retention

We keep your account records for as long as your account is active and for the period required under local law after closure. You can request a summary of what we hold at any time via support.

Cookie use

We use cookies to keep your session active and to remember your account preferences. No personal financial data — including your linked DANA or OVO details — is stored in browser cookies.

Account security

Log-in to your account uses a one-time PIN sent to your registered mobile number. If you suspect unauthorised access, contact our live chat team immediately and we will freeze the account while we investigate.

Requesting changes

To update your registered name, phone number, or linked wallet, contact support with your account ID and a copy of your ID document. Changes are processed after verification — usually within one business day.

What These Terms Actually Cover

wahana bet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you agree to the terms on this page. They apply to every action you take on the platform — logging in, funding your account through DANA, OVO, or GoPay, placing a bet, or requesting a withdrawal. We keep the

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language direct so you know exactly where you stand. Your account is personal. Sharing access, running multiple accounts from one identity, or using third-party wallets not registered in your name will result in account review. When you send a deposit via OVO or GoPay, the wallet
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name must match the name on your wahana bet account — this is a standard verification step, not an optional one. We may update these terms when our services change or when local regulation requires it. If a material change is made, we will notify you
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through the contact detail on your account before the change takes effect. Continuing to use the platform after that point means you accept the updated terms. If anything here is unclear, our support team is reachable and will walk you through the specific clause — do
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not rely on third-party summaries of our terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About These Terms

Live Chat Open the chat widget from any page on the site. Our Indonesia support team handles account and terms questions directly — no ticket queue, no waiting for a callback.

Email Support Send your question to our support address for written confirmation of any terms clarification. We reply in the same language you write — English or Bahasa Indonesia.

Account Help Page The help section inside your account covers common terms questions — wallet verification steps, account ownership rules, and how to request changes to your registered details.

Questions About Our Terms and Conditions

These are the questions we hear most often about how our terms work in practice — from wallet matching rules to what happens when terms are updated.

We verify wallet ownership to protect your funds and meet local compliance requirements. A mismatch will hold up your withdrawal until the names are reconciled — contact support to resolve it quickly.

Depending on the nature of the breach, we may restrict, suspend, or close your account. Any verified balance at the time of closure will be handled according to the terms in place at that point.

No. Deposits must come from a wallet registered in your own name. Third-party wallet use is not allowed under our account ownership rules and will trigger a verification review.

We notify you at the contact detail registered on your account before any material update takes effect. Continuing to use the platform after that date means you accept the revised terms.

Access depends on local law and eligible regions. We do not make claims about availability in specific areas — check whether access is permitted under the law that applies to your location.

Reach out via live chat or email support with your account ID. We will provide a summary of the personal and transaction data we hold, in line with applicable local data handling requirements.

Our Terms and Conditions for Your Account

How We Handle Your Account and Data

How to Contact Us About These Terms

Questions About Our Terms and Conditions

01 Why does my DANA or OVO wallet name need to match my account name?

02 What happens to my account if I breach these terms?

03 Can I use someone else's GoPay account to deposit?

04 How will I know if the terms have been updated?

05 Is this service available in all regions of Indonesia?

06 How do I request a copy of the data wahana bet holds on me?

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