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How wahana bet Handles Your Personal Data

When you open an account and connect your DANA, OVO, or GoPay wallet, we handle your data with a clear purpose: process your transactions and keep your account secure.

Account data protectedWallet info kept privateYour rights, clearly statedContact us to request changesApplies where local law permits
wahana bet How wahana bet Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Data

Team online

Live Chat

Open the chat window from your account dashboard to ask about data access, correction requests, or wallet data removal. Our support team handles privacy queries directly.

Email Support

Send your request to our support address from the email registered on your account. Include your account ID so we can locate your data record without delay.

Account Help Center

The Help Center inside your account has a dedicated section for data and privacy requests — including how to download a copy of your data or ask us to remove specific records.

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Account Security

Your account is protected by OTP verification on each login. If we detect a sign-in from an unfamiliar device, access is paused until you confirm identity through your registered contact.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences from your browser settings at any time.

Data Retention

Transaction records tied to DANA, OVO, and GoPay payments are held only as long as financial compliance requires. Profile data you added voluntarily can be removed on a written request submitted via live chat or email.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or ask us to delete records where no legal retention obligation applies. We aim to respond to such requests within a reasonable timeframe.

Common Questions About Your Data and Privacy

These are the questions we hear most about how we collect, store, and manage your personal information at wahana bet. If something is not covered here, reach us via live chat or email from your account.

We collect your name, contact details, and the e-wallet identifiers you choose to link — such as your DANA, OVO, or GoPay account reference. No payment PIN or full credential is stored on our end.

We do not sell your data. We share only the minimum required with payment processors like DANA, OVO, and GoPay to complete a transaction. No broader commercial sharing happens without your consent.

Transaction logs are kept as long as financial compliance rules require. Voluntary profile data — like optional contact preferences — can be removed when you send a deletion request through live chat or email.

Send a request through live chat or email from your registered account. Include your account ID. We will locate your records and provide a summary of the data we hold on you.

Yes. Where no legal retention obligation applies, you can ask us to remove specific records. Submit the request via the Help Center inside your account or by emailing from your registered address.

Only the transaction reference and wallet token are logged when you fund via DANA, OVO, or GoPay. Full wallet credentials are never stored. OTP verification adds a second check on every account login.